1. What is happening?
By law, WFTV Channel 9 and WRDQ TV 27 must negotiate carriage agreements with cable and satellite companies like AT&T/DIRECTV. Usually, these deals are reached without any disruption to your service. In fact, our company has negotiated hundreds of agreements, including recent agreements with other large cable and satellite companies. Unfortunately, so far, AT&T/DIRECTV has refused to agree to a fair market deal with CMG for the WFTV Channel 9 and WRDQ TV 27 programming and services that customers value. AT&T/DIRECTV has made the choice to deprive you of live access to the shows, sports and local news on WFTV Channel 9 and WRDQ TV 27, which you rely on and are paying them for. We are hopeful AT&T/DIRECTV will abandon this blackout plan, reach a fair deal with CMG and restore WFTV Channel 9 and WRDQ TV 27 on its service.
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2. As a AT&T/DIRECTV customer, what can I do to continue to watch my favorite shows on WFTV Channel 9 and WRDQ TV 27?
The best thing viewers can do is Call AT&T/DIRECTV at 1-800-531-5000. Tell AT&T/DIRECTV that you pay them a lot of money to watch your favorite shows on WFTV Channel 9 and WRDQ TV 27, including Jeopardy, Wheel of Fortune, and ABC World News Tonight.
3. Why does WFTV Channel 9 and WRDQ TV 27 charge cable and satellite operators a fee to carry their programming?
Despite what you may have heard, this dispute is not about WFTV Channel 9 and WRDQ TV 27 seeking large fees. WFTV Channel 9 and WRDQ TV 27 are among the highest rated channels on AT&T/DIRECTV. We invest millions of dollars to produce and bring top quality content for you, including our local news, weather, emergency programming and entertainment content. To keep doing that, we need a fair deal from AT&T/DIRECTV and all our distributors. We have over 100 carriage agreements, including those with every other major cable and satellite company that is carrying WFTV Channel 9 and WRDQ TV 27.
4. Won’t rates to subscribers go up if AT&T/DIRECTV has to pay WFTV Channel 9 and WRDQ TV 27?
Whether rates go up depends on decisions made by AT&T/DIRECTV. Like all cable and satellite companies, AT&T/DIRECTV is already charging you to receive WFTV Channel 9 and WRDQ TV 27 as part of your monthly bill. We do not control how much AT&T/DIRECTV pays to other channels, charges you, or how it manages its business.
5. Since AT&T/DIRECTV has stopped carrying WFTV Channel 9 and WRDQ TV 27, will I get a refund on my bill?
It is up to AT&T/DIRECTV to resolve such questions with its customers. But you could call AT&T/DIRECTV at 1-800-531-5000 about a refund and let them know you are no longer getting what you pay for – your favorite newscasts and programming from WFTV Channel 9 and WRDQ TV 27.
6. Is there anything the public can do to help make sure that AT&T/DIRECTV brings back WFTV Channel 9 and WRDQ TV 27 on its service?
The best way for you to help bring back WFTV Channel 9 and WRDQ TV 27 is by calling AT&T/DIRECTV at 1-800-531-5000. You pay AT&T/DIRECTV a lot of money. It will listen to your voices.
You can also view WFTV Channel 9 and WRDQ TV 27 Over the Air with an over the air antenna available at retail. Or you can contact and easily switch to any number of other providers that are committed to providing you with all the programming you watch every day:
o Comcast: 1-800-934-6489 or http://www.comcast.com
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o Charter/Spectrum Cable: 1-833-694-9256 or 1-855-243-8892 or http://www.spectrum.com
o DISH: 1-800-333-3474 or http://www.dish.com
o Verizon FiOS: 1-877-218-8592 or http://fios.verizon.com
If you have a Roku, AppleTV or Smart TV, it’s really easy to download the WFTV Now app by clicking here.
You can also watch WFTV Channel 9 and WRDQ TV 27 on the following streaming services:
o Hulu or http://www.hulu.com
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o Vidgo or http://www.vidgo.com
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o YouTube TV or http://tv.youtube.com
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Regardless, we will continue to work hard to try and bring back your live access to your favorite news, weather, entertainment and sports programming, but the ball remains in AT&T/DIRECTV’s court.